The Next Killer Apps.

Web Services

In the 1980s, the decade of PC, the introduction of Apple Computers and the Macintosh Operating system, DOS and several others spawned the PC industry and created the environment for the explosion of the Internet in the 1990s. Technology begat technology. Some of the great innovations of the Internet could drive the next human advancement, “remote everything”. Every system and every service could be run or maintained or controlled using the internet as we currently know it or some mutation of that as a gateway to them. Currently several services are being run on the Internet, there are Technologies to remotely administer network resources, collaborate on projects, deliver projects, switch machines, deliver educational resources, deliver medical services and the grid computing project of IBM is very much on course with its implications on computing and technologies. There are also remote technical support services. The concept of technical support services has shifted from a telephone based solution to a web based solution with voice over data technology as well as instant messengers playing a great role in deployment and service delivery. But we could do better and achieve more if we could allow the idea of human resources as a utility! Encourage functional delivery of text to voice systems, invigorate Web Based Education and enhance the concept of the Ubiquitous Internet. A graphically enhance next generation (IP) solution will in no small measure contribute to this whole concept, and that almost already exists

Technologist as a Utility!

The concept of a human being as a utility will attract the ire of many, but it not be so, rather the world should see it as the beginning of a new phase in our evolution and it will mean well for those who have the capability and willingness to offer more, more like the current hourly rated regime that many organizations run, but better. It will result in many kind of uncharted advantages for labor and corporations such as

Organizations will only call on personnel as at when needed and turn off the tap when not. The concept of layoff may become a thing of the past and the idea of job security will take on a new meaning. At the height of it all, employment will become totally un-reliant on favoritism and nepotism, but rather on skills and merit. Organizations will not have to pay for unproductive time and labor cost will reflect directly on bottom line. At least this will be the case for the type of jobs that will be included in this technology
The “Technician” on this system will be able to choose when to work and when not to work, how many hours to put in at anytime and what particular kind of job matching their skill set to do. It will accommodate various classes of characters and could be a solution to many of today’s employee agitation. Multi-talented individuals can simultaneously apply their talent to different projects and those who work best in different kinds of team can find a place, since personnel will ultimately be drawn from all over the world
There will be less motivation for employment based migration as personnel can work from whatever location they may be in.
Corporations will spend even less money on issues like Telecommuting, mobile employee costs and several other such stuff.
Individuals would not have to leave their families to get the perfect opportunity. The perfect opportunity will exist wherever the individual exist.
Corporations will be less concerned about the laws of the different countries where they would be locating factories, because the System will not require that. The employees work for themselves through someone else
Highly skilled Individuals can find satisfaction in the knowledge that wherever they may be, they will get adequate reward for their job.
When personnel become a utility, everybody wins


Voice Enable online FAQ!

To resolve the issues of repetitive customer questions, many websites now feature faq. This has resulted into a huge reduction in Customer Service Personnel time, by Enterprise who take advantage of them and by providing up to date solutions on their Frequently Asked Question Site, many Organizations, Including Cisco are seeing tremendous improvement in Customer Satisfaction while invariably reducing the Cost of provisioning a best of breed Customer Support Solution. These services can even be tailored/ customized to meet the individual Specific needs of Customers by building a profile of the customers and thus help to improve the support experience of the customers. In text, the results are great, in Voice mode, these solutions will be awesome, if intelligent agents are enabled to assist the customers in identifying the solutions to their problems from a myriad of solutions in the solutions database. The human Elements in Call Centers and Help Centers can then be better utilized to provide greater support and the highest technical levels and usually for the cases that escalates beyond the machine help-desk. These product of the human support Interactions can then be updated into the solutions database, creating richer solution set with every escalated situation at the shortest time. These is another area that could hold a great prospect Enterprises in terms of cost and optimum utilization of resources.


Web Based Education!
Web Based Education is revolutionalizing the way we learn and promises to take education to the far reaches of the earth, as long as we can get the data to these locations even if in the form of recorded media such as optical and other storage media. What does this mean? There will be no monopoly of best tutor in any one region of the world. The Best can be easily transported to wherever we need them, whenever we need them. Also Real Time Instructor led classes can be delivered online interactively by combining various Technologies that are currently available to us today. In Regions where there are massive Infrastructural layout, most of which contributed to the last Tech bubble, these backbone infrastructures will find use in the tremendous explosion that is multimedia streaming of Instructional training in real time. The only bottle neck will be the last mile in the short ru, but as the last mile Technology mature to the 10 Megabit and even greater bandwidth, the potentials locked in these cable infrastructure will be unleashed and the frontier of Knowledge will be extended.

Ubiquitous Internet!
When I started this several months ago, the concept of Internet Access in the loo was not yet a public fact. Today, Microsoft is making that a reality. Sony President at the 2001 fall Comdex in Las Vegas, shared his dream of a ubiquitous Internet access (Ubiquitous Network, He called it) and this will be furthered by robust Web Services that will ensure secured access to our homes, offices and places of recreation from any location, remote or local using any available resource. You may control the temperature of your home from any web-terminal any where in the world and control your microwave from a web terminal in your car or on your cell-phone. If you’re late for a class or presentation, caught in traffic, you may set the class activities up by Interacting with your proposed audience from your car and keep the activity in motion while being physically late. The possibilities are limited only by your imagination. A farmer in a Third developing country may advertise his cash crop directly from his farm house and some dealers in the most developed corner of the world can bid for and even purchase the crop! The possibilities are as exciting as they are endless.